Refund policy

1. Eligibility for Returns

To qualify for a return or refund:

Items must be returned within 30 days of delivery.
Products must be unused, unwashed, and in original packaging.
Items must be free of damage, stains, or odors.
Proof of purchase (order number or receipt) is required.

2. Refund Request Window

Customers may request a refund within 30 calendar days from the delivery date.
Requests made after 30 days are not eligible for a refund, but may qualify for store credit at our discretion.

3. How to Start a Return

To initiate a return:

Email our support team at support@patriotscompassmercantile.com with your order number and reason for return.
You will receive a Return Merchandise Authorization (RMA) number.
Pack the item securely and clearly mark the RMA number on the outside of the package.
Ship the item to the return address provided in your RMA confirmation.

4. Refund Processing

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
If the original payment method is unavailable, we will issue store credit.

5. Restocking Fees & Deductions

No restocking fees apply to most returns.
Deductions may apply if items are returned damaged, soiled, or missing tags/packaging.
Items damaged due to customer misuse are not eligible for refund.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defective item, etc.).
If the return is our error, we will provide a prepaid return label or reimburse shipping costs.

7. Non‑Returnable Items

The following items cannot be returned or refunded:

Gift cards
Downloadable digital products
Personalized or custom-made items
Final sale or clearance items marked as non‑returnable

8. Late or Missing Refunds

If you have not received your refund within 10 business days after our confirmation:

Check your bank or payment account.
Contact your payment provider.
Email us at support@patriotscompassmercantile.com with your order number and refund confirmation.

9. Compliance with Florida Law

This policy is governed by the laws of the State of Florida. Customers retain all rights provided under Florida consumer protection statutes and applicable federal laws.

10. Policy Updates

We may update this Refund & Return Policy to reflect changes in our processes or legal requirements. Revised versions will be posted with a new “Last updated” 8-10-2026.